Gaya Alegria will ship items out as soon as possible, but this will not always be the same day as your order. In general, please add 2-4 days to allow for processing time. You should receive an email confirming you order shortly after you've place the order. If you don't receive that email, please check your spam folder and see if you can locate it. In case you can't locate the email, please notify us. 

Please note that for International Shipping your package may get held up in customs or possibly incur extra fees. Please note that you as buyer are responsible for any VAT, tariff, duty, taxes, handling fees, custom clearance charges etc. required by your country for importing items. We do not collect this beforehand and can't give you an estimate of the costs because it varies widely per country.

If you have any questions about the lead time of an item, please contact us at


Our policy lasts 30 days. If 30 days have gone by since the day of your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the returned item is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, please check first with your bank or credit card company, it may take some time before a refund is processed. If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be returned.

To return your product, you should mail your product to:

Gaya Alegria Pte. Ltd.,
200 Turf Club Road, #02-K51,
Singapore 287994

You will be responsible for paying your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service.